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Q&As

ABOUT www.cosmedias.fr
What is www.cosmedias.fr?
Why create my own subscriber page on www.cosmedias.fr ?

ACCESS YOUR SUBSCRIBER PAGE
What information is available when I consult my current subscriptions?
Forgot your password?
How to change your password
Problems accessing your subscriber page?
 
ACCESS MY CURRENT SUBSCRIPTIONS AND RENEW SUBSCRIBTIONS
What information is available when I consult my current subscriptions?
How can I renew subscriptions online?

UPDATE MY CONTACT DETAILS
What information can I update on my subscriber page?
How can I update my contact details ?
How can I change my address ?

CONTACT COSMEDIAS
How can I contact Cosmédias ?
How can I call Customer Service?
Who can help with technical problems?

GENERAL TERMS
How can I access the general terms of sale?
How can I access the general terms of use on my subscriber page?

ABOUT www.cosmedias.fr

What is www.cosmedias.fr ?
www.cosmedias.fr is a site to subscribe, renew subscriptions and manage accounts for all Cosmedias group publications. Cosmedias is a trade press group specialized in the beauty business both in France and internationally. This site has links to all Cosmedias sites.

Why create my subscriber page on www.cosmedias.fr  ?
At any time you can easily consult details on your subscriptions, change your shipping address, update your contact information, manage and renew your subscription. To create your subscriber page, click here.

ACCESS MY SUBSCRIBER PAGE

What do I need to access my subscriber page on www.cosmedias.fr?
- If this is your first visit, enter your subscriber number. You should have received a letter with your subscriber number, which is also on the envelope or film containing your publication. You can also contact Customer Service by email or by telephone at +33 (0)3 44 62 43 80 to retrieve your subscriber number.
- You then enter your email address and password of your choice and your subscriber page is ready to go.

Forgot your password?
Click here and enter the email address you provided when you created your subscriber page. You will receive an email with your password that you can then change if desired.

How can I change my password ?
To change your password, go to your subscriber page.

Trouble accessing your subscriber page ?
Here are a few tips:

1. Have you already created your subscriber page? If not,click here to do so.
2. Has your subscriber page expired? Renew your subscription to access your subscriber page.Click here to subscribe.
3. Have you entered the same email you chose as a username and the same password?
4. Are you accessing the site through your «favorites»? If so, type www.cosmedias.fr into your browser and click on Subscriber Page.

ACCESS MY CURRENT SUBSCRIPTIONS AND RENEW SUBSCRIBTIONS

What information is available when I access my current subscriptions ?

1. your contact details,
2. your shipping address,
3. your email address,
4. all information concerning your subscription: 1st issue, number of issues for the current subscriptions, last issue for the subscription.

How can I renew my subscription online ?
To renew your subscription, click here, enter your username and your password. Choose from the different subscription offers.

UPDATE MY CONTACT DETAILS

What information can I update on my subscriber page ?
You can quickly and easily change your shipping address, email and password.

How can I update my contact details ?
Access your subscriber page with your username and your password: you can change your shipping address, email and password. You will then receive a confirmation email.

How can I change my addresss ?
Access your subscriber page with your username and password, click on «Change my Address», and update your shipping address. You will then receive a confirmation email.

CONTACT COSMEDIAS

How can I contact Cosmedias?
-For additional information on our subscriptions, on our website or to send feedback, email circ@cosmedias.fr.
-For information on advertising in our publications, click here to contact  the person  in charge of the publication.
-For technical problems on the site, email tech@cosmedias.fr.

How can I contact Customer Service by phone ?
Please call Customer Service at +33 (0) 3 44 62 43 80 during business hours (from 9am to 6pm French time Monday through Friday).

How can I get help for technical problems ?
If you encounter technical problems on www.cosmedias.fr, send an email to tech@cosmedias.fr with the following information:

1. type of computer you are using
2. type of internet access
3. browser
4. exact error message.

GENERAL TERMS

How can I access the General Terms of Sale?
Click here to read the General Terms of Sale.

How can I access the General Terms of Use for my subscriber page ?
Click here to read the General Terms of Use for my subscriber page.